Buy a server, fly on it for a week. If it is not what you expected, tell us within 7 days and we refund the order.
What it covers
- Your first server subscription with Fox3: a DCS or IL-2 server, any tier.
- The full amount of that first payment, whether you paid monthly, quarterly or yearly.
- Any reason. You do not have to justify it, though we will ask what went wrong so we can fix it.
How to ask
Within 7 days of the order (the timestamp on your receipt), open a ticket in our Discord and give the email you used at checkout. Say “guarantee refund” and we take it from there. (The website contact form does not handle billing requests.) Refunds go back to the original payment method, usually within 5 business days; the server is taken offline when the refund is issued.
What is not covered
- Renewals. The guarantee is for the first payment on your first server.
- Add-ons and mods bought separately (hardware upgrades, AEROSIMICS ATC, the Discord Bot, Real Weather, the Works package, MissionRX).
- Any server after your first server order, whether or not you asked for a refund on that first order. The guarantee is one per customer.
- Unmanaged dedicated hosts (bare metal): standard terms apply, no guarantee. An unmanaged order never counts as your first server here, so it neither qualifies nor uses up the guarantee; the 7 days start with your first DCS or IL-2 server payment.
- Accounts suspended for abuse of the service or of other players.
After the first 7 days
You can still cancel at any time from your account page. The server stays online until the end of the period you have paid for, and the normal policy applies: no partial-month refunds, with prorated credit when you upgrade to a higher tier.
Why we offer it
Fox3 has hosted DCS squadrons longer than any other managed host, and most groups that give a server a real first week keep it. The guarantee removes the only reason to hesitate.